Allow me to warn every existing Mercedes Benz car owner from servicing their car at Cycle And Carriage PJ (Lot19 Jalan 51A/219)
I sent my E200K (2007, 29343km, bought brand new from C&CPJ) for a fault that was displayed on the dashboard. The ESP warning light came on, and the car prompted out inoperative See Owner's Manual. I also had a problem whereby there was a knocking sound whenever I drove over a bump.
I sent the car in on Friday 28th October 2011, and was informed that the following items were found when the diagnostic machine was plugged in:
1. Steering Angle Sensor Unit
2. Front torsion bar bushing cracked.
3. Compressor vacuum hose leak
At first, the bill amounted to RM7200, but after speaking to the service manager (Bala), the amount was reduced to RM6600. The car was released to me on Monday, 31st October 2011. This wasn't so much an issue for as I drove the car for one day and all was well.
On Tuesday, 1st Nov 2011, the same ESP warning light prompted out again. The car was brought back to Cycle And Carriage PJ on Wednesday morning, and after the same diagnostic test, the brand new Steering Angle Sensor unit was found to be faulty again!
Since the unit was under warranty, it was replaced, and the car was released back to me at 4.55pm. The moment I drove the car out of the centre, I was faced with yet another problem whereby the steering was angled wrongly to the left even though the car was heading straight ahead. The car was brought back into C&C immediately and the steering was repositioned.
MY HONEST ADVICE TO ALL MERCEDES BENZ CAR OWNERS IS TO AVOID USING CYCLE AND CARRIAGE PJ AS YOUR SERVICE CENTRE. I HAVE HAD MANY PROBLEMS WITH THIS PLACE EVER SINCE I SERVICED MY CAR HERE AND THERE IS NO DOUBT THAT THE CAR IS NOT MADE TO LAST, REPAIRED WITH LOUSY COMPONENTS, AND LOUSY WORKMANSHIP. AVOID AVOID AVOID!
This is a list of other lousy incidences that I have experienced at Cycle And Carriage PJ before:
1. Warranty request to adjust headlights beam height since the car was delivered to me with wrongly adjusted beam height.
2. Warranty repair of fog lamps which had water condensation on the inside.
3. Warranty replacement of broken seat control unit.
4. Car ECU reset after servicing as the car reverted to emergency mode (ENGINE WARNING LIGHT, CAR MAX SPEED 40KMH) after car delivered back to me after a normal service!!!
5. Front camber bolts installation as camber had drifted (29000km only, yet requires camber bolts!)
6. Car drifting to the left after wheel alignment done. Had to resend back to Cycle And Carriage.
My Service Assistants were Vicky, Ben, and another gentleman who has since resigned. I bought the car from Sales Assistant Albert.
Again, do not go to Cycle And Carriage PJ. I have decided to not use their facilities any further.
